What to Expect When Ordering Online
Thank you for ordering direct with Custom X on our online store.
Here is what to expect when ordering:
1. All board orders online are made from scratch since you call out the color. However, we produce them the day after we receive your order. The only hold up may be if we are out of a certain color. If that is the case, we will immediately contact you. This does not happen very often.
2. If production gets us the board early enough, we can ship the same day it is produced. If not, for sure the next day.
3. We will send you a confirmation email with the tracking number on it.
4. While ordering you can always put notes in the notes section or special requests. Yes, we read them!
5. Shipping times vary, the longest times are east coast at about 5 days shipping. With your tracking number you can always see where it is at any given time. You can always contact JoJo at firstname.lastname@example.org if you have any concerns or questions. We are glad to help you out.
6. Enjoy your board when it arrives!!!! Any issues, we are here for you. The whole process, we have someone available to help you out if you have any issues or questions.
7.. For other products in stock, we ship same day or next at the latest.
8. We want your online ordering experience with us to go smoothy.
9. We use Shopify Secure to keep your information safe!
P.S. you can always contact me too at email@example.com